The perfect spokesman

In advertising, companies have been known to spend hundreds of thousands, even millions on sponsoring that perfect spokesman/woman. Proactive recruited Jessica Simpson (among others), Carmen Electra for Taco Bell, and Michael Jordan for...well just about any company. But why go through all of that effort and dollars when you can simply recruit spokespeople for free!?

Thats what the Chipotle chains (click on the wheel) have been doing recently, and it sure is working for them. Their success is credited, in majority, to the word-of-mouth buzz they have created with their customers, and the attention they have gained from this.

This Denver-based company avoids TV commercials and barely uses most other traditional advertising. It's quite amazing how Chipotle spends less in a year on advertising than McDonald's Corp. (former parent) spends in just 2 days(Burrito Buzz). What they rely on is the powerful word of their satisfied customers.

Its a simply procedure that has been around for years, but seems to have gotten lost in the 1000s of advertising messages we receive today: First, satisfy and please your customers with respect, great product, and friendly service. Step two, watch your satisfied customer spread the good word of your company, and in return cause increase turnover to your store. This has been happening for several years now with Chipotle, gaining them incredible amounts of success.

The owner has taken a different approach on advertising. Instead of wasting dollars on trying to tell people about the burritos, he found it fit to just give them away. These promotional give-a-ways have been the key to driving customers in the door and spreading the word. For example, when reporters were camped out in Denver (1997) for the Timothy McVeigh bombings, Chipotle delivered free burritos to them all day. This publicity is exactly what a company needs, and helps bring customers in regularly to a business.

It is such a simple concept, yet most companies fail to perceive the success and benefits from following through. It brings companies back to ground zero, or square one: please the customers with your quality service/product, and they will please you. The only difference from this principle then (when the practice of business began) and now is the title of WOM marketing attached to the successful results. If people love your product and/or company, they will love telling people. Basically, its a form of the two-step flow theory of communication, except the top information distributor is a Chipotle customer (or store), rather then the mass media.


People will much rather believe the word of a friend, family member, or coworker of the the word of an advertisement.

For more, check out Burrito Buzz.

The future of advertising...

Though this hasn't been officially released, at least for advertising's sake, there is a new way of displaying a message outdoors that is mind blowing. Some call it Laser Graffiti, but I think it is soon to be the next best thing in advertising.

There is not too much information out on the process yet, but one can imagine how it works. There is a projector screen hooked up to a van, and a memory sketch pad hooked up to the projector. When you trace the laser through the projector's path, the memory pad "remembers" or holds the path you traced, and displays the trace on the object it points at.

Though I haven't heard much else outside the video, the first thing I thought of was how this could be a new guerrilla/viral campaign idea. Of course, there are going to be several legal rights and restrictions involved. My prediction is that there will have to be new legislation even to regulate this act. But until then, I am wondering if any companies are going to take advantage of this free-from, non-permanent message broadcasting.

For more information, check out this awesome lab that put the genius behind it...

Ohh Rats...

Lately, I have been talking viral marketing up quite a bit. I have praised everything from funny videos to clever websites. But sometimes, a stunt can go terribly wrong. Like, for example, Turner Broadcaster's bomb scare. That sure didn't end well.

But what about about viral videos gone bad? Sure we always hear about the funny videos like Tea Partay (which promoted Bacardi), or Milaukee's Beer Cannon, but what about the ugly?

Sometimes, a customer, reporter, employee, or random person catches something pretty nasty on video, puts it on the Internet, and watches a company's value decline. If viral videos have the power to increase a brands image and popularity, then they sure have an equal power to take those qualities away, and even worse, destroy a product.

Recently in the news, Taco Bell/KFC have been under some harsh criticism for a discusting video recorded and broadcasted by New York's WNBC-TV. It shows several rats overrunning a KFC/Taco Bell chain, and was quickly uploaded to many video-sharing websites (available for anyone in the world). Not only is having a dozen dirty rats run around bad for your restaurant, but also you can see several local residents witnessing the sites. What probably will happen is these people will immediately get on their cellphones, tell their friends, whom in return will tell their friends, and the cycle will continue to grow until confirmed by the online video--increasing the rumor. It's unexpected viral marketing at its worst, something a company really cannot control until after the incident (PR).

In AdAges article about the incident, a Steven Fink is reported saying that once a video is out on the internet, there really is no end. Videos can "live" on the internet for years upon years, constantly reminding people of certain incidents like this. The article goes on to explain that nearly 600 stories were posted online, and 1000s of blogs within a days of the incident.


Another example of this negative buzz, something a little more "low key," is the incident with an apple employee. He posted a rather comical video (something that has been pulled from nearly ever website now, sorry can't find a link) showing an Apple talent show with all employees. He was asked to read some of his poetry, and he did. He read a very funny poem about falling in love with a UPS caller which made everyone laugh, everyone except the boss. He reported that 2 days later he was fired, yet two days after that he was on Comedy Central's Def Poetry reading wearing an Apple shirt. Do you think he had happy things to say about the company?

So whats the moral lesson? Well it could be for companies to stay clean, watch what they say/do, and becareful of who they fire. But in all reality, companies cannot prevent everything bad for happening, for then PR firms would go out of business. Instead, they must relaize the consequences of such actions, and that in today's world, news and actual evidence of news, can spread very fast. That videos posted on the Internet are not always good for you. Yes there is negative buzz, you can't always say "even negative publicity is publicity."

Make sure you stay focused on stories like these, monitor Taco Bell/KFC sales and public opinion, I have a feelign they will drop drastically.

Self-promotion...

Its one thing to create a blog and post now and then, but another to actually promote your blog. Unless you like to keep a personal journal, solely for you, then you should start promoting your blog. There are several ways of doing so, I will tell you what I have done in the past week or so to promote mine...

Social Networks:
-I have linked my blog to the social networks and peer to peer messenger services I belong to
-Facebook link
-AIM profile
-ePortfolio

Word of Mouth:
-I have mentioned other blogs and websites/articles
-these people have noticed and started to comment back on my posts
-I have commented on others blogs, gaining recognition and attention
-drop the URL of my blog on a comment if they are curious

Email:
-I have linked my blog URL in my email signature
-this is sent out to family, friends, peers, faculty, professors, employees/employers, and many more

Online sites:
-I have signed up with sites like Weblogs and Blogdigger
-these sites update other blog-directory sites everytime I post something new or update my blog


These are just a few techniques I used to circulate my blog. They get the word out that my blog is out there, and also provide an extra link to get to my blog. The more people you recieve on your blog each day, the more chance for exciting conversation. This is what the blog is all about.

For quick ideas, check out This helpful promoting site, or this cool blog